MacStitch 2012 (2013)
Problem: ‘Unable to save working CHT file for Cross Stitch 2 Go’?
Cause: We changed the DMC.threads file but the names don’t match, so many colours are unrecognised
Solution: The 2013 editions will address this. In the meantime, you can revert to the previous DMC thread set by downloading THIS FILE (CLICK HERE) and saving the DMC.threads file it contains into the Documents/Macstitch/threads folder. E-Mail us if you have any difficulty.
MacStitch 2012 (December 2012)
Problem: ‘Unable to save PDF because app reports it is a demo version’?
Cause: For a few weeks in December 2012, MacStitch shipped with this bug
Solution: Fixed: From 28 december 2012, fixed. Re-download and re-install. E-Mail us if you have any difficulty.
Problem: ‘Error opening Palette’?
Cause: In the 2012 editions released on or before 2 December 2011, support files were installed in Application Support.
For a small number of users, the permissions of that folder were incorrect, and the macstitch support files either failed to be created, or the folders ended up as read-only, causing the app to continually require registration, or produce the above error.
Another cause of the error is of course the accidental deletion of the support folder.
Solution: Fixed: From 2012 onwards, the installer now puts support files into the Documents folder, which seems to be reliable. Please re-download using the link you were provided, or request a new link if yours has expired, then re-install.
Problem: Suddenly stopped allowing Save to occur?
Cause: In the 2011 editions, you can set a favourite folder for your charts. If you delete that folder, or the permissions change , (perhaps by installing Lion), a silent error occurs when the save dialog is opened.
Solution: Use Preferences to select a current folder, and/or delete the preferences file. (it is called StitchPrefs)
MacStitch or WinStitch
Problem: Pages print very large
Cause: Some printers have a setting that allows you to change the size of the printed image, and make it different from the size that the application has requested. These settings are described as ’scale to fit’/ ‘print full size’ and similar. If the printer is not set to make the image fit the page, the high quality output from our app can be printed at several times the size it should be.
Solution: Set the printer settings correctly. Some examples are shown below.
WinStitch 2010 (6.4 and earlier)
Problem: Screen updates very slowly after clicking mouse
Cause: Windows AERO effects on certain graphics cards
Solution: Disable AERO effects, either permanently, or just for WinStitch.
It is possible to have Windows do this automatically, by changing the properties.
To do this, navigate to the Program Files/WinStitch folder, and right click on WinStitch.exe
Then tick the boxes shown below (administrator level is not strictly required):
Release 6.5 (April/May 2010) will do this for you automatically as a user preference.
Problem: Help fails to appear
Cause: The help/manual is provided as a PDF file. If your computer does not have a PDF reader installed (most do), then the file will not open.
Solution: Download a free PDF reader. Whilst the standard is Adobe Acrobat, we recommend Foxit PDF reader as it is smaller and faster.
Problem: 'Unable to allocate enough memory to run effectively'
Cause: Program has been moved out of its folder.
Solution: Move the app back into the macstitch folder, then click on the app and choose 'make alias' from the finder menu. Drag the alias to the desktop instead. Current versions of MacStitch do not suffer from being moved around.
Problem: Printout is different color from the screen
Cause: By design, every thread has an alternate color, for printing purposes, which lets you print using a color that is easier to see than the ‘real’ color. For instance you may have a very pale yellow which is difficult to see, and choose to print this as blue. (some people use this to print charts in color which are difficult to photocopy). By accident or design, these alternate colors are different from the real colors in your chart.
Solution: Use Palette menu/Alternate Symbol Colors/Reset To Original Thread Color
Problem: Unable to see/open my charts after downloading new version
Cause: Older versions of MacStitch did not enforce the use of .CHART on the end of the file names. The new browser with built-in preview is looking for files called
Problem: Application does not work in English/French/German/Dutch
Cause: Unknown. The application should detect your chosen language automatically.
Solution: Use ‘Get Info’ on the MacStitch2009.app file, and expand the ‘Languages’ option. Untick languages you do not want to use.
X-Stitch Studio (and Simplicity)
Problem: Screen does not draw properly: grid is missing or blocks do not display.
Cause: Out of date version of the file XSE32.DLL
Solution: Search for and delete or rename all copies of XSE32.DLL on your machine, then run this updater software to correct it.
Problem: Program asks for Ursa Software font every time it starts
Cause: Font not registered properly
Solution: Search for URSA.TTF file on your computer, and drag it into the FONTS folder in Windows, or use the FONTS item in Control Panel to add it to your list, or run this updater to install it.
Problem: File Open/Save dialogs do not display or preview properly
Cause: Incompatible DLL on system
Solution: Open the edit/preferences dialog. Go to the General tab. Select a different style of file dialog from the 3 alternatives.
Problem: Help does not work properly on some machines. (esp Vista)
Cause: Changes to the help system in Windows
Solution: Instead of using the menu, press F1 instead. Note that in Vista, the help program that Windows uses to display help has been removed completely. You can either add the help program back to Windows using this link, or use the MANUAL.PDF file we have also provided, which contains the same text but as a PDF file.
Note: In the currently shipping version of Studio, the installer and help file have been re-written and now work fine in Vista. Please email us (with your version number) if you are a registered user and wish to update your copy.