Ursa Software 

Support


Stitch 2008 / MacStitch 2008

Problem: Sample Motifs in V4.4 are duplicated

Problem: Saving a Motif saves the last thing copied, not the current area selected.

Cause:    Bug in 'Save a Motif'

Solution:  P lease use COPY before saving a motif. Incorrect Motifs and this problem will be corrected in build 4.5, due in May


X-Stitch Studio (and Simplicity)

Problem: Screen does not draw properly: grid is missing or blocks do not display.

Cause:    Out of date version of the file XSE32.DLL

Solution:  Search for and delete or rename all copies of XSE32.DLL on your machine, then run this updater software to correct it.


Problem: Program asks for Ursa Software font every time it starts

Cause:     Font not registered properly

Solution:  Search for URSA.TTF file on your computer, and drag it into the FONTS folder in Windows, or use the FONTS item in Control Panel to add it to your list, or run this updater to install it.


Problem: File Open/Save dialogs do not display or preview properly

Cause:    Incompatible DLL on system

Solution:  Open the edit/preferences dialog. Go to the General tab. Select a different style of file dialog from the 3 alternatives.


Problem: Help does not work properly on some machines. (esp Vista)

Cause:    Changes to the help system in Windows

Solution:  Instead of using the menu, press F1 instead. Note that in Vista, the help program that Windows uses to display help has been removed completely. You can either add the help program back to Windows using this link, or use the MANUAL.PDF file we have also provided, which contains the same text but as a PDF file.

Note: In the currently shipping version of Studio, the installer and help file have been re-written and now work fine in Vista.  Please email us (with your version number) if you are a registered user and wish to update your copy.



MacStitch 3.x

Problem: Unhandled Exception when you try to run the program

Cause:    Incorrectly installed

Solution:  If you have used the DMG package to get your copy of MacStitch, it mounts as a new folder. The folder is only large enough to hold the files we need to ship. You need to copy all the files from the mounted folder into a new folder of your own before you begin work.


Problem: Symbols do not appear

Cause:     Font not registered properly

Solution:  Copy the file called Ursa Software from the MacStitch folder, into any one of your FONTS folders.

Note: MacStitch 2008 no longer requires a font, and is not subject to this issue.


Problem: Alarming error message when installing font under OSX Leopard

Cause:    Changes to the font checks in Leopard.

Solution:  The  Ursa Software font is only for use with MacStitch, and only has definitions for those letters we use for symbols. Because the remainder of the font is ‘empty’, OSX warns you that the font is damaged and may eat your children. :)

Please do not worry — the font will work fine. However, a version that produces no validation error can be downloaded here.

Note: MacStitch 2008 no longer requires a font, and is not subject to this issue.

 

 

 

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